Yet another customer’s grave misadventure with an Apple Authorized Service Provider

This review is base on actual experience by a customer. He wrote about his bad experience with an Apple Authorized Service Provider (AASP). After his bad experience with them, he decided to bring his Macbook to us for diagnosis and servicing. It turned out that the AASP made a wrong diagnosis and quoted him a hefty repair that was not needed. Below is the gist of his experience.

His Macbook Pro was not able to charge, but was able to boot into OS X. He brought it to QCD, and was charged a diagnosis fee of $130. Upon receiving his quotation for repair, he was told that his logicboard, the main component of his Macbook Pro, has issues and needed to be replaced for about $900. As the customer had some knowledge of hardware, and was not comfortable with the hefty price, he decided against the repair, and brought his Mac to us.

Upon inspection, we realised the component that failed was not the main logicboard, but a separate internal magsafe DC port connector, which is relatively inexpensive, and can be replaced without changing the whole main logicboard.

Apple Authorized Service Provider

Excerpt from our Facebook page. The customer wrote about his bad experience with an Apple Authorized Service Provider

Not only has the AASP quoted the customer for a repair of a component that is perfectly fine, but has also charged a diagnosis fee for it. It’s akin to a doctor who not only gives a misdiagnosis, but also charges high prices for an operation that the patient does not need. I thought such practices only occurs with small time dishonest repairers. I’m appalled to know such things happen to Apple Authorised Service Providers.

Here at Mac Plus, we aim to provide ethical quality repairs. We will explain to you how we arrive at our diagnosis in as layman terms as possible and will not charge for repairs that are not needed.

Apple Authorized Service Providers in Singapore

Our clients have commented on the bad service offered by the Apple Authorized Service Providers. One said that they quoted him for a a logicboard replacement costing over $900 SGD. When they came to our shop, we discovered that a small removable component costing $200 was spoilt, not the logicboard.

Another client said her brand new 2 week old Macbook Air’s OS X was corrupted. The Apple Authorized Service Provider QCD wanted to charge for reinstallation of software, even though her Mac was under warranty. They claimed that Mac’s warranty only covered hardware but not software.

One other customer sent in his Macbook Pro Retina to another Apple Authorised Service Provider for a check. When he brought it in to us at Mac Plus, I was appalled to discover that some internal screws were missing and the internal rubber fan linings were gone.

The truth is, Apple Authorised Service Providers are not run by Apple themselves. They are run by third parties who are authorised by Apple. In Singapore, we do not have Apple Stores and Apple geniuses to provide the level of service Apple is known in countries like the States.

We are not Apple Authorised Service Providers, but we are able to secure original Apple parts and brand new logicboard replacements. At Mac Plus, we provide professional and reliable Mac repairs and upgrade services. We have a fast turnaround time ranging from on-the-spot, same day, or 1-3 days depending on the issue. We also do Mac repairs at our your residential address for an additional fee.

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Contact us if you need help with your Macs.