According to Mac Rumors, Apple has issued an internal notice to their Genius Bars and Apple Authorised Service Providers about a new Quality Program that addresses an issue with MacBook Pro Retina displays. The program attempts to rectify an issue where the anti-reflective coating of MacBook Pro Retina LCDs will peel off even though it has not been scratched. Apple will provide Macbook Pro Retina LCD replacements for free under this programme.
Some MacBook Pro buyers who have purchased the Macbook Pro Retina, which comes with anti-reflective Retina displays, have seen issues where the coating will delaminate or wear off. The issue can be seen in the picture below.
According to the article, Apple will provide Macbook Pro Retina LCD replacements “on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer”.
Apple has not publicly listed the Macbook Pro Retina LCD replacements programme on their website or issued a press release, but has acknowledged the existence of the programme when contacted by Mac Rumors.
Our own experience with sending in one of our MacBook Pro with Retina display which has an LCD with a portion the anti-reflective coating peeled off was fruitful. Although the Apple Care Advisor from Apple support that we called did not admit the existence of the quality programme nor guarantee that a replacement will be offered, we managed to get our Macbook Pro Retina LCD replacement done for free after sending it to QCD, an Apple Authorised Service Provider.
Our Macbook Pro Retina was purchased on 21 Nov 2013. According to the article by Mac Rumors, it should not be eligible for a free exchange after 21st Nov 2016, but it appears that Apple is still running the quality programme for affected MacBook Pro with Retina LCD.
One gripe we have was that the LCD that was replaced was significantly misaligned. The cover was not flushed with the mid-frame. We had to unscrew the LCD display assembly to reposition it. So much for being an Apple Authorised Service Provider.
Your mileage may vary, as it appears that the Apple Authorised Service Providers sometimes do the Macbook Pro Retina LCD replacements for free on a case-by-case basis.
Seems that the power of the people made a different at Change.Org.
If you encounter issues with getting a free replacement or have a cracked Macbook Pro Retina LCD, or have a cracked Macbook Pro Retina LCD, do contact us for pricing on our original Macbook Pro Retina LCD replacements.