Yet another customer’s grave misadventure with an Apple Authorized Service Provider

This review is base on actual experience by a customer. He wrote about his bad experience with an Apple Authorized Service Provider (AASP). After his bad experience with them, he decided to bring his Macbook to us for diagnosis and servicing. It turned out that the AASP made a wrong diagnosis and quoted him a hefty repair that was not needed. Below is the gist of his experience.

His Macbook Pro was not able to charge, but was able to boot into OS X. He brought it to QCD, and was charged a diagnosis fee of $130. Upon receiving his quotation for repair, he was told that his logicboard, the main component of his Macbook Pro, has issues and needed to be replaced for about $900. As the customer had some knowledge of hardware, and was not comfortable with the hefty price, he decided against the repair, and brought his Mac to us.

Upon inspection, we realised the component that failed was not the main logicboard, but a separate internal magsafe DC port connector, which is relatively inexpensive, and can be replaced without changing the whole main logicboard.

Not only has the AASP quoted the customer for a repair of a component that is perfectly fine, but has also charged a diagnosis fee for it. It’s akin to a doctor who not only gives a misdiagnosis, but also charges high prices for an operation that the patient does not need. I thought such practices only occurs with small time dishonest repairers. I’m appalled to know such things happen to Apple Authorised Service Providers.

Here at Mac Plus, we aim to provide ethical quality repairs. We will explain to you how we arrive at our diagnosis in as layman terms as possible and will not charge for repairs that are not needed.