Apple Releases macOS High Sierra Security Update to Fix Huge Root Password Vulnerability

Apple released a High Sierra Security Update today to fix a critical vulnerability which allowed anyone without a password to access to the root superuser account with a blank password.  This vulnerability affects any Mac running macOS High Sierra version 10.13.1. The High Sierra security update, termed Security Update 2017-001 will be rolled out via the Mac App Store on your High Sierra system.

High Sierra Security Update

The major security bug garnered attention after it was tweeted by developer Lemi Ergin. It is reported by many online magazines due to the critical nature of the bug. The bug allows anyone to gain administrative rights by simply entering the username “root” followed by a blank password in System Preferences > Users & Groups.

The High Sierra Security Update should be installed by all users running macOS High Sierra as soon as possible. In lieu of the critical nature of the big, Apple will be pushing out the update automatically to be installed on all Macs running macOS High Sierra 10.13.1.

The update was installed automatically without our intervention on one of our own iMac running MacOS High Sierra 10.13.1. On our other iMac Retina 5K 27inch 2017, we were unable to see the High Sierra security update at the Mac App Store during the time of writing. If you are unable to see the update on your Mac App Store, the security update can be downloaded here.

When you install Security Update 2017-001 on your Mac, the build number of macOS will be changed to 17B1002. The build number of your MacOS High Sierra can be found by clicking the Apple  menu in the top left corner of your screen followed by choosing “About This Mac”. The version of your operating system appears beneath “macOS” or “OS X” in the window that opens. If you need to know the build, click the version.

Apple has since apologised for the major bug in a statement issued online magazines. The statement is reprinted here:

Security is a top priority for every Apple product, and regrettably we stumbled with this release of macOS.

When our security engineers became aware of the issue Tuesday afternoon, we immediately began working on an update that closes the security hole. This morning, as of 8 a.m., the update is available for download, and starting later today it will be automatically installed on all systems running the latest version (10.13.1) of macOS High Sierra. 

We greatly regret this error and we apologize to all Mac users, both for releasing with this vulnerability and for the concern it has caused. Our customers deserve better. We are auditing our development processes to help prevent this from happening again.

Let us know if you are facing other MacOS High Sierra update issues. We are happy to help.

Unboxing of the gTool ScreenJack Pro iPhone LCD opener

Hailing from gTool, an innovative South African-based company that made its name in precision tooling, the gTool ScreenJack Pro is used by us to separate iPhone LCD from its main body during iPhone repairs. We use the ScreenJack Pro to minimise damage to delicate flex cables during iPhone LCD replacements. Top-notch tools comes with top-notch packaging. Here are some pictures of the unboxing of the gTool ScreenJack Pro.

The package was protected with generous amount of bubble wrap.

iPhone LCD opener

gTool ScreenJack Pro (iPhone LCD Opener) in bubble wrap

A sealed, sleek, black box, bearing the signature “G” of gTool, was revealed after removing the bubble wrap.

iPhone LCD replacement tool

Sealed, sleek black box of iPhone LCD Opener

Separating the black box … …

White box beneath the black sleek box.

… … reveals a white box!

Notice the tab below the G that opens up the box when lifted.

Beneath the two-flap cover, laid the ScreenJack Pro in the precision-cut foam. Operating instructions for the iPhone LCD opener were printed on the two flaps.

iPhone LCD replacement tool

Two flaps open to reveal the ScreenJack Pro and the stickers for cracked screens.

The box contains:

  • 1 ScreenJack Pro
  • 3 Screen release stickers
  • 1 gTool spudger
  • 1 Pentalobe screwdriver
  • 1 Philips screwdriver

Items list

ScreenJack Pro (iPhone LCD Opener) and other accessories in the box.

The ScreenJack Pro is made of high quality ABS plastic that felt solid and heavy when held. The spudger was also one of the better spudgers that we have used. However, it was rather disappointing the screwdrivers did not quite match the built quality of the ScreenJack Pro. The entire package might be better off without the two screwdrivers. Rest assured that we do not use inferior screwdrivers to open your iPhones. The screwdrivers we use are made of precision steel or vanadium tips that do not strip your screws. We invest in quality tools to ensure that your iPhones and Macs are well taken care of during repairs.

MacOS High Sierra APFS will work on Third-Party SSDs

Yes! The MacOS High Sierra Apple File System APFS supports third-party SSDs. The APFS is a feature shipped with MacOS High Sierra, which was just released to the public a few hours ago. For Singapore users, High Sierra 10.13 was available for download at 1am 26 September 2017 Singapore time.

Before High Sierra was officially released to the public, many Mac users were concerned if it supports third-party SSDs. Many of these Mac users upgraded their own Mac that were using traditional Hard Disk drives with Solid-State Drives like the popular Samsung Evo series, and are concerned that MacOS High Sierra would not support the file system if the drive is not Apple’s own stock SSD.

We can confirm now that MacOS High Sierra’s APFS feature does support third-party or non-Apple branded SSDs. We’ve upgrade our own iMac fitted with a Samsung Evo 840 from El Capitan to MacOS High Sierra without a glitch.

MacOS High Sierra APFS Supports Third-Party SSDs

For many users, Apple File System (APFS) is a major feature that they are concerned about. APFS is a new file system designed to replace the aging Hierarchical File System Plus (HFS+) developed nearly 20 years ago. APFS is specifically designed for optimal performance on Solid-State Drives (SSD) that are in Macs from 2012 till current day Macs. It has several improvements over HFS+, namely faster boot times, faster copying of files, stronger encryption, file corruption protection, and is space saving.

The downside is that it does not support traditional hard disk drives or Apple’s own Fusion drives, so users with Macs that are still using traditional Hard Drives are out of luck. If you are one of them, we recommend that you consider upgrading your Hard Disk Drives with our Solid-State Drive upgrades.

All solid-state drive upgrades provided by us includes free data migration and a 3 – 5 years warranty by the respective official exclusive distributor in Singapore.

BREAKING: Apple Orchard Road Singapore Store Opening on 27 May 2017

Apple announced the date of the opening of not just Singapore’s first Apple store, but South-East Asia’s first Apple store, through direct emailers and on their homepage today. The Apple store, situated at Knightsbridge Mall at 270 Orchard Road, will open her doors on 27 May 2017 at  10:00am.

Apple Singapore Store Opening

Apple Singapore Store Opening Direct Mailer

There will be a slew of activities, including a performance Sezairi, the winner of Season 3’s Singapore Idol. Apple will also be hosting their newly launched programme Today at Apple programme in its Singapore store. It will include workshops that customers can sign up for to learn how to use their Apple products. All of the workshops are fully booked at the time of writing.

Today at Apple. Photo by Apple.

To know more about what to expect see this article by AsiaOne.

What you can expect from the upcoming Apple Store at Orchard Road

 

Insider Predictions on the Apple Singapore Store – 3 Reasons Why We Aren’t Overly Excited

Apple Singapore Store is finally opening on our shores. That is long wait by many Apple fans and aficionados. One common reason why so many fans are hoping that Apple will open a store in Singapore is that the shopping experience of Apple Authorised resellers in Singapore pales in comparison to actual Apple run stores overseas.

Apple Singapore Store

Apple Singapore Store

Flagship Apple stores overseas are manned by staff who are friendly and have better product knowledge. The stores are also vastly bigger, have impeccable interior designs and are better stocked with Apple inventory. This means you can almost get any Apple product in their store. All these contribute to a good shopping experience.

We at Mac Plus are a little ambivalent about the opening though. Here is the low down of what to expect, and our very own predictions based on insider information.

The Good

1. Singapore’s Apple Orchard Road Store will focus on the retail experience

According to eagle-eyed netizens, Apple Singapore has been hiring service personnel for the store since Nov 2016. As on now, 17 May 2016, the jobs postings consists of solely service personnel. Positions for Apple Certified Technicians were not available.

Apple Jobs in Singapore

Apple Jobs in Singapore

According to an source close to an Apple Authorised Reseller that Mac Plus had dealings with, Apple Singapore primary focus in Singapore is sales and frontline service quality, not repairs. They were aware of the poor service (rated 2 stars on google) that Apple Authorised Service Providers are providing, but did not take active steps to address the issue.

2. Promotions such as Back to School and education pricing will finally be available in Singapore’s retail store

Apple’s well know Back-to-school promotion typically bundles free accessories with the purchase of a Mac at educational pricing. The promotion typically runs every year, but for students or MOE teachers in Singapore, the only way to get a Mac with an educational discount is through the online Apple Store or the Campus Stores in NUS, SMU and ITE Central run by Sapura. The marketing efforts by Sapura is so lacking that we could not find a list of all the campus stores in Singapore anywhere on the web.

Apple Back to School Promotion 2016

Apple Back to School Promotion in 2016

Calls made to Apple Singapore using the 1800 number are picked up by Singaporeans (Updated 10 June 2017)

It is nice to at last speak to Singaporean Apple customer service officers who better understand our Singlish English. The last we made a call regarding our purchase, although we could not get an exception to ship our iMac faster, the customer service officer was at least polite and was understanding. Even though she said the estimated date of delivery is the fastest possible date Apple could deliver, our iMac actually arrived one day earlier! Hopefully their friendliness will equate to better product knowledge. When we texted one of Apple’s Mac specialist, we were wrongly told that the iMac 5K Retina 27″ Mid 2007 had SSDs that are soldered. That is not true. Both the iMac 4K 21.5″ Mid 2007 have SSDs that are slotted in, not soldered on.

The Not-So-Good

1. Apple technicians or Geniuses might still misdiagnose the issue your Mac is having due to their testing methods (Updated 8 Dec 2017)

Apple support has traditionally performed diagnosis of hardware issues using their in-house testing software. We have some of the exact software as well but rarely use them because the software will fail to detect a variety of issues. We went to the Apple Orchard Road store lately on behalf of one of our customers to check his Macbook as part of our concierge service. The Apple Genius was attentive and polite. He ran a software test on the Mac and concluded that it was working fine and the issue was a glitch.

When we brought it back to perform our own in-house testing and found out that the charging circuitry was spoilt. All USB-C ports were all faulty. Plugging in a simple USB Ampere metre to the USB port would have detected the issue, but we are guessing that the Geniuses probably are only allowed to use Apple “Authorised” tools. Our guess is since Apple has made everything wireless and are not allowed to use anything other than Apple manufactured devices, they cannot even test the USB-C port by plugging in a PC optical mouse to see if it lights up.

2. Pricing of Apple products will still be higher than in the States

This is a no-brainer. Products sold in Singapore has traditionally been higher than those in other countries such as Canada or the States. We do not expect things to change. If you wish to see where is the cheapest country to buy a Mac, check out this cool website that shows you the cheapest places to purchase Apple products.

3. Repair services are likely still outsourced to Singapore’s Apple Authorised Service Centres

This is a prediction based on the fact that Apple Singapore did not recruit any technicians or technical support engineers. Our source told us that the reason why Apple Authorised Service Centres provide poor diagnostic services and have perpetually misdiagnosed and over-charged customers is due to the fact that they hire more customer service personnel than technicians. Most of the diagnosis are made by untrained customer service personnel. The Apple Authorised Service Centres do not have enough technicians who are able to provide accurate diagnosis.

4. Calls made to Apple Singapore using the support page’s call back system will be handled by Apple Care advisors in India (Updated 10 June 2017)

Support calls made to Apple Singapore used to be routed to Apple Australia. The benefit of having calls picked up by them is that Apple Australia’s Support Centre consists of Apple Advisors and Apple Product Specialists who are directly employed under Apple. They are more aware of Apple’s support options and are able to make the call to offer product replacements for free even though they are out of warranty in exceptional cases (terms as exceptions).

Since last year, calls made to Apple Singapore’s support telephone via the call back system are likely outsourced to a call centre in India. The disadvantages are that the staff in India are not able to order any “exceptions”. They consists of only Apple Advisors who are not qualified to order any exceptions. All such requests have to be processed by Apple Product Specialists housed in Australia. They will usually direct you to your country’s Apple Authorised Service Centres. The many times we called, they were not able to put us in touch with the Apple Product Specialists in Australia.

So if you have a product that just failed a few days after the warranty has expired, it may be difficult to get a replacement without paying additional fees. Hopefully this might change after the Apple Store opens her doors to the public.

So what are your hopes and wishes for the new store? Do comment on our Facebook page.

Enabling Night Shift in Sierra 10.12.4 for Unsupported Macs

MacOS Sierra 10.12.4 introduced a new feature called Night Shift. For the uninitiated, Night Shift is a mode that adjusts your display’s colour temperature “of your display to the warmer end of the color spectrum after dark.” However, some older Macs are not supported. In this article, we will help you to implement Night Shift feature for older unsupported Macs.

According to Apple’s article, “studies have shown that exposure to bright blue light in the evening can affect your circadian rhythms and make it harder to fall asleep. Night Shift uses your computer’s clock and geolocation to determine when it’s sunset in your location. It then automatically shifts the colours in your display to the warmer end of the spectrum. In the morning it returns the display to its regular settings.”

Night Shift was introduced in macOS Sierra 10.12.4 and is controlled by the CoreBrightness.framework and you’ll need at least one of the following – or later – Mac models:

  • MacBook (Early 2015 or newer)
  • MacBook Air (Mid 2012 or newer)
  • MacBook Pro (Mid 2012 or newer)
  • Mac mini (Late 2012 or newer)
  • iMac (Late 2012 or newer)
  • Mac Pro (Late 2013 or newer)
  • Apple LED Cinema Display
  • Apple Thunderbolt Display
  • LG UltraFine 5K Display
  • LG UltraFine 4K Display

There’s no reasonable explanation from Apple why older models are not supported as their hardware is perfectly capable of supporting Night Shift. An Internet user Pike has found how that the feature is controlled by the CoreBrightness.framework file and has illustrated how the filesystem can be patched to enable Night Shift feature for older unsupported Macs. It is a little technical and may not be for the faint-hearted.

An easier method, supplied in the form of a patch can be found here. Here are the exact step-by-step instructions:

First, turn off System Integrity Protection (SIP).

  1. Reboot your Mac into Recovery Mode by restarting your computer and holding down Command+R until the Apple logo appears on your screen.
  2. Click Utilities > Terminal.
  3. In the Terminal window, type in csrutil disable and press Enter.
  4. Restart your Mac.

Open up the Terminal app found under your Applications>Utilities folder.

In terminal, cut and paste the following:

cd /tmp; curl -o NightPatch.zip https://codeload.github.com/pookjw/NightPatch/zip/master; unzip -o NightPatch.zip; cd NightPatch-master; chmod +x NightPatch.sh; ./NightPatch.sh

When prompted for the password, type in your user password.

That’s it. You should be able to find the Night Shift toggle in your System Preference>Display.

  1. Choose Apple menu () > System Preferences, then click Displays.
  2. Click the Night Shift tab.

Night Shift feature for older unsupported Macs

 

 

Apple Will Replace Macbook Pro Retina LCD With Coating Issues

According to Mac Rumors, Apple has issued an internal notice to their Genius Bars and Apple Authorised Service Providers about a new Quality Program that addresses an issue with MacBook Pro Retina displays. The program attempts to rectify an issue where the anti-reflective coating of MacBook Pro Retina LCDs will peel off even though it has not been scratched. Apple will provide Macbook Pro Retina LCD replacements for free under this programme.

Some MacBook Pro buyers who have purchased the Macbook Pro Retina, which comes with anti-reflective Retina displays, have seen issues where the coating will delaminate or wear off. The issue can be seen in the picture below.

Macbook Pro Retina LCD replacements

Macbook Pro Retina with Anti-Reflective Coating issues

According to the article, Apple will provide Macbook Pro Retina LCD replacements “on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer”.

Apple has not publicly listed the Macbook Pro Retina LCD replacements programme on their website or issued a press release, but has acknowledged the existence of the programme when contacted by Mac Rumors.

Our own experience with sending in one of our MacBook Pro with Retina display which has an LCD with a portion the anti-reflective coating peeled off was fruitful. Although the Apple Care Advisor from Apple support that we called did not admit the existence of the quality programme nor guarantee that a replacement will be offered, we managed to get our Macbook Pro Retina LCD replacement done for free after sending it to QCD, an Apple Authorised Service Provider.

Our Macbook Pro Retina was purchased on 21 Nov 2013. According to the article by Mac Rumors, it should not be eligible for a free exchange after 21st Nov 2016, but it appears that Apple is still running the quality programme for affected MacBook Pro with Retina LCD.

One gripe we have was that the LCD that was replaced was significantly misaligned. The cover was not flushed with the mid-frame. We had to unscrew the LCD display assembly to reposition it. So much for being an Apple Authorised Service Provider.

Your mileage may vary, as it appears that the Apple Authorised Service Providers sometimes do the Macbook Pro Retina LCD replacements for free on a case-by-case basis.

Seems that the power of the people made a different at Change.Org.

If you encounter issues with getting a free replacement or have a cracked Macbook Pro Retina LCD, or have a cracked Macbook Pro Retina LCD, do contact us for pricing on our original Macbook Pro Retina LCD replacements.

The Truth Behind Macbook Pro Retina LCD Replacements

Macbook Pro Retina LCD replacement. One of the Mac repair many Mac owners would not want to do. Such a replacement may be needed due to a cracked LCD caused usually by accidental drops. The repair is expensive. What is worse still is that there are varying prices and options presented by different Mac repairers. Repairs can range from $400 to $1000, depending on the quality of the LCD, the skills of the technician replacing your screen, whether you get the LCD replacement from independent repairers or with Apple Authorised Service Providers, and whether the LCD is an an OEM part, or original Apple part.

In this article, we will show you the different kinds of LCD replacements available and how to decide which kind to go for if your Macbook Pro Retina LCD is spoilt. Let us first understand the construction of a Macbook Pro Retina LCD assembly. These kinds of LCD assembly are used in the Macbook Pro Retina 13″ and 15″ from 2012 – 2016, as well as the Macbook 12″ with Retina display.

There are 3 kinds of LCD replacements in the market – 1. OEM inner LCD replacement, 2.OEM LCD assembly replacement, and 3.original LCD assembly replacement . The image below shows the construction of the Macbook Pro Retina LCD. The Macbook Pro LCD assembly actually consists of 3 separate components – the Macbook Pro top aluminium cover, a backlight and a LCD panel. See the picture below.seperatecrosssection1. OEM inner LCD replacement

In a situation where the LCD is not badly cracked, an OEM inner LCD replacement can be done. In this kind of repair, only the outer LCD panel is changed. The cracked LCD panel heated and loosened from the strong LCD sticky tape that adheres the LCD panel to the aluminium cover. A replacement LCD is then glued and assembled back. No matter what your repair shop says, such repairs will always use OEM LCD screens manufactured by third parties. Some of these third parties may be companies manufacturing for Apple, but they are strictly considered non-original, though the resolution is the same as the original and the colour reproduction is quite similar. Such a repair requires an experienced technician with fine micro-motor skills, as any puncture of the backlight by the cracked glass shards of the LCD might result in imperfections to the finished replacement. Any puncture of the backlight will be exhibited as white light streaks when the LCD is turned on.

adheredPros:

  • Cheapest type of repair
  • Same resolution as an original Apple Retina display

Cons:

  • When the backlight is not adjusted well, there might be visible slight light leak at the corners of the LCD
  • Colour gamut is not as wide as the original LCD
  • Might have brightness variation from the original
  • Not suitable for severely cracked LCDs

2. OEM LCD assembly replacement

These kind of LCD assembly replacements comes with an OEM LCD panel pre-assembled onto the aluminium covers. The covers are usually sourced from Macs with spoilt LCD panels. The LCD panels are removed from the old Macbook Po Retina LCD assemblies, and are replaced with new OEM LCDs.

It is suitable for customers who want to have new aluminium covers as their Mac has very badly dented and unsightly aluminium covers, or that their Macs have very badly cracked or shattered LCDs. The prices are higher than OEM inner LCD replacements, and depending on where the repairer sources their parts from, such parts also might suffer the same issues as inner LCD replacements, namely colour and brightness variation as well as light leak issues. We have observed that some of these LCDs have light leak from the Facetime cameras, resulting in purple tinges in the photos or videos being taken with the Facetime cameras. Some unethical repair shops pose off such reassembled LCD assemblies as original Apple LCD assemblies to earn higher margins.

Pros:

  • Mint condition aluminium covers
  • Same resolution as an original Apple Retina display

Cons

  • When the backlight is not adjusted well, there might be visible slight light leak at the corners of the LCD
  • Colour gamut is not as wide as the original LCD
  • Might have brightness variation from the original
  • Light leak from Facetime cameras resulting in purple tinge in videos and images
  • Unethical repair shops pose off such reassembled LCD assemblies as original Apple LCD assemblies

3. Original Apple LCD assembly replacement

These are the best type of replacements. Original Apple LCD assembly replacements are new, untampered with, and has the exact colour gamut , brightness and resolution of the Retina LCDs that comes with Macbook Pro Retina that are sold in Apple stores. These assemblies are from Apple’s factories and have protective films on the front and back of the LCD assembly.

originalretinaLCD

Original Macbook Pro Retina LCD

Notice that such assemblies comes with serial numbers, barcodes, quality control stickers (Gamma PASS), and protective plastic coverings for the LCD cable. They also come with new rubber pads that adheres to the inner LCD hinge.

There are also some original Macbook Pro Retina LCD assemblies that do not come with such stickers. LCD assemblies that do not come with serial number stickers might also be original Apple parts, except that they are procured from different sources which we are not at liberty to reveal.

Pros:

  • Original resolution, colour gamut and brightness
  • Your dented aluminium cover is replaced with a new one
  • Perfect rubber trim
  • Usually does not have purple fringe issues

Cons:

  • Expensive

So how do can we tell if the LCD panel replaced by a Mac repairer is original or not? There are 3 ways you can tell if the LCD assembly a shop offers you is original. The price, whether there are serial number stickers and protective plastic caps for the LCD and WiFi cables, the brightness adjustment and automatic brightness sensors.

1. Price

Price is not the most accurate indicator, but a low price definitely means the LCD replacement is a re-assembled part, even if they replace the entire aluminium cover. Original Macbook Pro Retina 13-inch assemblies typically costs $660 – $750. Original Macbook Pro Retina 15-inch LCD assemblies typically ranges from $750 – $850.

Shops that do replacements at $750 for a 13-inch and $850 for a 15-inch might be a ripoff, but any repair shop that offers an original brand new Apple Macbook Pro 13-inch LCD assembly at a price lower than $660 might be replacing a re-assembled OEM LCD assembly. The cover is probably not brand new but looks as good as new, and the inner LCD itself is an OEM part. That said, Apple Authorised Service Providers do replacements at around $1,000, so any shop that offers a lower price would already be a good deal in a sense.

2. Presence of LCD stickers, barcodes and protective plastic caps on LCD cable connector and WiFi antenna connectors

Original Apple Retina LCD assemblies may not come with such labels and plastic caps, but those that do have them, especially when all the mentioned parts are present, are most likely original.

3. Brightness Adjustment and Automatic Brightness Sensors

The brightness of OEM LCDs tend to be brighter than the original LCDs even at the lowest brightness setting. Brightness adjustments of original LCDs are very minute whereas for OEM LCDs, the brightness will suddenly change from very visible to totally dark, when the brightness is at the lowest visible setting. OEM LCDs may also not adjust the brightness of the LCD quickly even when the automatic brightness setting is set in the System Preferences>Displays>Automatically adjust brightness. One way to test whether a screen is original or not would be to cover the entire Facetime camera with your hand. The brightness of Original Apple LCDs will swiftly dim once the sensor right beside the Facetime camera is covered up.

We know of repair shops who do not tell their customers the LCDs they are replacing are OEM parts. In fact some shops only have OEM LCD inner replacement services or OEM LCD assemblies. Do be careful when choosing a LCD replacement for your Macbook Pro Retina.

Of course, we unabashedly will recommend you give us a try if you have a Macbook that needs a screen replacement.

Macbook Air Mid 2013 – Early 2015 SSD Flash Drive replacements

We have observed a slight increase in number of customers requiring Macbook Air Mid 2013 – Early 2015 SSD Flash Drive replacement due to SSD failure in their Macbook Air. The issue appears to affect a very small number of Macbook Air 13″ Mid 2013. The problem seemed to have occur after MacOS upgrades. After the failed upgrade, partitioning, formatting, disk first aid will not be possible. The disk can be mounted and detected, but data cannot be written on it.

The solution for such SSD failures would be to replace the drive. We have stock for Macbook Air Mid 2013 – Early 2015 SSD and Macbook Pro 13″ Late 2013 – Early 2015 Flash Drive replacements.

The drives are new original Apple PCIe SSDs with Samsung NAND. In previous generations, Samsung NAND performed better and appears to have better longevity than those manufactured with Sandisk NAND.

Installation takes around 15 mins.

Macbook Air and Macbook Pro Retina Trackpad issues

Macbooks from Apple are vastly different from other PC laptops in terms of their design. The Macbook Air and Macbook Pro Retina models feature beautiful trackpads with a layer of glass on top. This implementation, besides being astatically pleasing, allows for smooth scrolling, tapping and a host of finger gestures. However, it is not without its flaws. There has been a host of Macbook Air and Macbook Pro Retina Trackpad issues. Dust and moisture sometimes penetrate the microscopic space between the top layer of glass and the electronic sensing mechanism underneath it. Over time, this causes the trackpad to become insensitive, which results in the loss of the clicking function.

In some Macbook Air and Macbook Pro Retina that we have encountered, trackpads issues appear to cause random cursor clicks and movements. In some scenarios, the trackpad could not detect tapping or clicking. Sometimes typing via the keyboard is affected as well – sometimes the keyboard does not respond to typing and the typing lags.

The loss of clicking function with trackpads is common in the Macbook Pro 13 inch unibody models.

Recently, we have seen a slight increase in the number of Macbook Air and Macbook Pro Retina Trackpad issues particularly in the Macbook Air 13 inch 2013 and later models as well as the Macbook Pro 13 inch and 15 inch 2012 – 2015 models.

Trackpad Issues

Original Macbook Air 13 inch 2013 – 2015 Trackpad

The implementation of Force Touch trackpads in the newer Macbook and Macbook Pro Retina 13 inch and 15 inch that removes the mechanical clicking mechanism with an electronic taptic engine below the trackpad appears to have resolve trackpad issues.

The taptic engine mimics the clicking function by providing haptic feedback to the user fingers whenever clicking is detected.

To resolve the issues mentioned, trackpad replacements are required. At Mac Plus, we provide replacements with genuine original Apple parts, though our repair rates are 30 to 80 percent lower than Apple Authorised Service Providers.

Do contact us at 87817928, hello@macplus.sg or www.macplus.sg.